1.What is the difference between an agent and a broker?

A broker is a one-stop-shop for his customers and should work, as PIBB, with all licensed (legal) insurance companies on the China market. The product sold to the customer depends entirely on his/her needs in terms of coverage and budget. A broker should never push a product to his client, unless this is the best solution for the customer.

2.Is insurance purchased through a broker more expensive?

No, the broker fee is part of the insurance premium. This fee is kept by the Insurer if the customer purchases insurances directly from the Company.

 3.Is the product licensed and can I pay in RMB?

Yes, all the products provided by PIBB is legal insurance product in China. You can pay RMB.

4.Where can I use the Insurance – cashless clinic visits
According to different policy, there are different network you can use, PIBB’s sales person will explain to you before you purchase the product. After you join insurance plan, PIBB’s client service team will answer your clinic inquiries any time.
5. Will the policy cover a pre-existing condition?
Sometimes it can be difficult to find a provider that will cover certain pre-existing conditions. If you have a pre-existing medical condition our experts can help you select the best insurer that can extend coverage to this condition.
6.How can I get my reimbursement?
You need to provide required medical materials to PIBB, PIBB client service center will help you till you get the reimbursement.
7.Basic coverage

• In-patient
• Out-patient
• Optional coverage
• Maternity
• Dental
• Optical
• Etc.

8.What happens if my situation changes, if I return to Europe for example? Who will then take care of my insurances?

PIBB has a strong partnership with GMC (Henner Group). GMC is a leading European broker for Group Employee Benefits (healthcare plans, death and disability programs, funeral expenses, sportsmen insurance, retirement plans, payroll savings management, etc.) since 1947. It has more than 138,000 insured members in 190 countries.

This means that even in case of unexpected return to your home country, you will keep the benefits of your plan through the PIBB-GMC global network in Europe, USA, South America, Africa, and Asia.

9.Why purchase insurances locally in China?

Because locally purchased products all need to be approved by China’s insurance regulator (CIRC) who protects the policyholders and their dependents. CIRC makes sure only sustainable insurance products are proposed. Insurance Premium, Fees and Commissions must all be transparent and non abusive. Also, since all taxes are included premiums and paid for by the insurance company, policyholders receive an official “Fapiao” (receipt).

10.I purchased an off-shore product, is this sustainable?

No. Offshore insurance products are not legal in China. Thus Chinese authorities consider all off-shore medical and other insurances as advantages in nature subject to payment of Income tax. The Chinese regulator can also, without notice, declare off-shore products null and void, which means the risk for the insured is much higher than with CIRC-licensed products, because he/she can be left without insurance protection at any time.